Video Remote Interpreting (VRI) is a method of sign language interpreting that enables individuals who are Deaf/hard of hearing to communicate with a hearing person through video-conferencing, rather than relying on an interpreter who is physically present. With VRI, businesses can provide interpreting services to their Deaf customers and employees anytime, anywhere. Here are some ways that VRI can help a business with Deaf customers or employees:
Accessibility: VRI can provide immediate access to a qualified sign language interpreter for Deaf customers or employees, regardless of their location, helping your business comply with accessibility laws and provide equal access to products and services.
Cost-Effective: VRI can be more cost-effective than in-person interpretation services as it eliminates the need for travel expenses, reducing overall costs.
Real-time Communication: VRI provides real-time communication with a sign language interpreter, allowing for seamless communication between Deaf customers or employees and hearing individuals. This helps prevent communication barriers and misunderstandings.
Improved Customer Service: VRI can enhance the customer service experience for Deaf customers by providing a seamless communication experience, leading to improved customer satisfaction and loyalty.
Better Workplace Inclusion: VRI can also help your business create a more inclusive workplace for Deaf employees by allowing them to communicate more effectively with their colleagues and managers.
To successfully implement VRI, your brand/business should ensure that employees can use the technology and communicate effectively with sign language interpreters. Your bsuiness should also ensure that your VRI system meets accessibility standards, used by a wide range of Deaf individuals.
VRI is a valuable tool for businesses with Deaf customers or employees. It can help your business become more accessible, improve communication, and enhance customer service. By investing in VRI, you can demonstrate your commitment to inclusivity and create a positive impact on customers and employees.
