Our Deaf-Friendly Assessment was designed to help businesses identify and implement strategies to better serve the Deaf community. This assessment is to evaluate a business’s current level of accessibility for Deaf customers, identify areas for improvement, and provide recommendations for making your business more accessible.
Our assessment is a comprehensive survey that covers a wide range of topics related to Deaf customer acquisition and service. The assessment includes questions regarding the business’s current customer base, knowledge of Deaf culture, use of American Sign Language (ASL), availability of information in alternative formats, and customer service procedures. Additionally, the assessment covers topics such as accessibility to public areas, availability of technology, and public awareness.
Here’s how being Deaf Friendly benefits your customers:
Accessibility: Our assessment can identify any physical or communication barriers that may prevent Deaf customers from accessing the business. This can include evaluating the accessibility of the physical environment, such as the presence of visual alarms or signage, as well as evaluating the availability of communication tools such as sign language interpretation or real-time captioning.
Inclusivity: We can help businesses understand how to create a more inclusive environment for Deaf customers. This can include providing training to employees on how to communicate effectively with Deaf customers and promoting a culture of inclusivity within the workplace.
Compliance with Accessibility Laws: Being Deaf-Friendly can help businesses comply with accessibility laws such as the Americans with Disabilities Act (ADA). This can help businesses avoid legal issues and potential penalties.
Customer Acquisition: By becoming more accessible and inclusive to Deaf customers, businesses can attract a larger customer base. This can include not only Deaf customers but also family members, friends, and allies of the Deaf community.
Positive Reputation: By providing Deaf-friendly services, businesses can build a positive reputation within the Deaf community. This can lead to positive word-of-mouth referrals and increased business.
Our Deaf Friendly Assessment provides businesses with the opportunity to assess their current level of accessibility and identify areas for improvement. This assessment can help you understand the needs of Deaf customers and provide them with improved services and resources. Additionally, our assessment can help your business increase your Deaf customer base by making services more accessible to the Deaf community.
